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Technical Support Engineer

  • On-site
    • Eindhoven, Noord-Holland, Netherlands
  • CC

Are you looking for a challenging position in a global organization? Do you think you can handle technical responsibilities, while seated in our regional head office in Eindhoven (NL)?

Job description

Are you looking for a challenging position in a global organization? Do you think you can handle technical responsibilities, while seated in our regional head office in Eindhoven (NL)?

BenQ is looking for you!

We are looking for someone who is pro-active, driven, solution-oriented, and patient, to join our Technical Support Engineer (TSE) team within the Customer Care Department.

As a TSE, you will need to ensure the after-sales product quality, repair quality, and any technical support from our call center and installers.

Core tasks

  • Providing 2nd tier technical support for our customers within Europe;

  • Providing solutions for our installation partners during the installation process;

  • Provide training for our contact centers and service partners

  • Quality management, amongst this New Product Introduction quality monitoring;

  • Occasional on-site visits based on urgent requests (up to 1 day advance notification) within Europe;

  • Researching, diagnosing, troubleshooting, and identifying solutions related to our products.

Job requirements

If you are someone who:

  • Has at least 3 years of relevant technical experience, ideally in the projector or large display industry

  • Can prioritize workload effectively and manage multiple tasks

  • Is able to provide clear, step-by-step technical support in simple English—even to non-technical users

  • Is familiar with standard operating systems like Windows and macOS

  • Possesses strong problem-solving skills and a proactive mindset

  • Has basic knowledge of network infrastructure, including tasks like firewall configuration

And you have:

  • Strong communication skills, both verbal and written

  • The ability to work well in a team, while also being comfortable working independently

  • A good command of English, both spoken and written

We Offer

A challenging position in a global organisation. Next to a remuneration package that meets market standards, we allow you to work independently with interesting and varied responsibilities. Based on full-time employment we offer:

  • 25 leave days per year

  • 96 ADV hours

  • Performance-based bonus arrangement

  • Collective health insurance

  • Pension plan

  • Discount on company products

  • Pleasant work environment in an informal setting

  • A flat organization with room for new ideas

***Just candidates from the Netherlands, from Eindhoven/Noord Brabant regio and with a valid work permit will be considered.


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